How can I confirm if a security is available for trading?
To check if a security is accessible for trading, type in the stock symbol or ISIN into an empty Watchlist line and hit Enter. If available, a window will appear granting you the opportunity to load the symbol into the Watchlist and place a trade. If you require more confirmation on any restrictions, please submit a inquiry/trouble ticket via Message Center with the symbol and ISIN for review.
How do I enable trading for outside regular trading hours?
You can enable trading for outside of regular trading hours from within the Global Configuration of TWS. Click on the Edit menu option and choose Global Configuration. On the left side, click the option for Presets. On the right side, the Presets section will load. The first section should be timing. Look out for the box that says "Allow order to be activated, or filled outside of regular trading hours (if available)". Check this box, and select Apply and OK at the bottom of the screen. If you only want your oder to be eligible to activate during the pre-opened session and not after hours, you can check the box that says "Allow order to be routed and executed during pre-open session". More information on how to trade stocks during the pre-market or post-market can be found in our Knowledge Base.
How do I access Trader Workstation?
Clients, applicants and other potential clients can all access our trading platform known as Trader Workstation (TWS) by installing it on their computer and double-clicking the Trader Workstation icon placed on the desktop. On the log in screen, enter the Username and Password of your MEXEM Account or select "No username? Try the demo_"_ to test drive TWS before opening an account. Use the Trading Mode drop down selector, to gain access to our simulated trading mode by selecting Paper Trading or Live trading if you are ready to get started with your real account. After entering your credentials and proceed to log in by selecting the button from the bottom of the window.
How can I open a paper trading account?
All new accounts have paper accounts automatically created for them. If you opened your account before the automatic creation of paper accounts and you do not have a paper trading account yet, you can open a Paper Trading account in Client Portal/ Account Management: Log in to Client Portal/ Account management Click on Settings **followed by **Account Settings Click the Configure icon (gear) next to the words Paper Trading Account in the Configuration section You will be notified to create a User ID and Password and click Continue. Your request will be approved for processing. If we receive your request by 4:00 PM EST on any ordinary business day. It will be processed by the next business day under normal conditions. You will be prompted by email when the account is ready for trading. More information on the paper trading account can be found in our Users' Guide. See also: What are the limitations of the paper trading account? If you are not yet a client, see: How can I open a free trial account?
How do I add India trading permissions?
Trading of products listed on the National Stock Exchange of India is limited to Indian residents and Non-Resident Indians (NRIs). Trading must be conducted via an account opened through IB India. To open an account with IB India, please visit the MEXEM India website and click the "OPEN ACCOUNT" button. Once there, choose the application for the account type you would like to open. More information on whether you qualify as an NRI can be found in our Knowledge Base.
Why should I open an account with MEXEM?
There are many reasons to open an account with MEXEM including our innovative trading technology, low cost, global access, and financial strength and security. The MEXEM Universal Account is an Integrated Investment Management account that lets you invest around the world.
How can I open a cash account?
The account application is completed online and can be launched by clicking the red â€˜Open Account' button located in the upper-right hand corner of our home page. In order to open a cash account, you must select Cash Account as your Account Type during the application process. If you have an existing Mexem account, you can open a linked Cash account through Client Gateway/Account Management: Login to Client Gateway/Account Management and select Settings followed by Account Settings In the Configuration section, click the gear icon next to the words â€˜Create, Move, Link or Partition an Account' Choose the option that says â€˜Create a New Individual, Joint or IRA Account that will be Linked to My Existing Account Under a Single Username and Password' and click CONTINUE Follow the prompts on screen and choose Cash Account as your Account Type during the application process Once complete, your application will then be reviewed for approval by our Compliance Officer. Please allow time for the completion of the due diligence checks and application review. MEXEM is trying to review as many applications as possible given the current environment.
Why am I required to designate a Base Currency for my account?
The Base Currency you elect for your account serves 3 primary purposes: Accounting Convention: the MEXEM Universal Account provides clients the ability to trade multiple products from around the world in a single account. As clients trading global products are likely to hold positions which are denominated in different currencies, a single currency needs to be selected for the purposes of translating statement balances. In designating this single, or Base Currency, many clients elect the currency of their country of residence or where the majority of their income and assets are denominated. Margin Compliance: margin compliance is determined by comparing Equity With Loan Value and the margin requirement of the account. As cash or securities denominated in one currency may serve as collateral to satisfy the margin requirement of a position denominated in another, a common currency is needed to determine whether the account is margin compliant. Fees: charges related to market data and research, inactivity fees, exposure fees and commission on Forex trades are also charged in the designated Base Currency. This is intended to lower currency conversions that would otherwise be required to satisfy these fees.
How do I install TWS?
In order to install the Trader Workstation (TWS), please first check the system requirements. If your computer fits the requirements, then download one of the TWS versions via the MEXEM website. Please keep in mind you will need ports 4000/4001 opened in order to download TWS. Note that we offer 3 versions of the TWS: TWS: time-tested version offering maximum stability with less frequent feature updates; TWS Latest: the production version containing all the latest features; TWS Beta: a non-production version which is subject to frequent changes. Automatic updates to your selected version will be provided as available unless you elect an offline installer which allows you to manually control updates. TWS release notes organized by version build are also available on the website. Once the download has completed, run the installer. Should you encounter errors during the installation, please hit SHIFT+right click on the installer file and select "Run as Administrator". If this does not help, please refer to the MEXEM Knowledge Base for further troubleshooting. If you are trying to install the TWS on a company computer and you still encounter issues during the installation, you may lack the rights to install software on your machine. In this case we suggest you contact the IT department of your company to run the installation and, if needed, set the firewall rules according to the requirements stated in the MEXEM Knowledge Base (section "DESKTOP TWS). For more information, please visit the Mexem website.
How do I get started with Client Gateway?
Client Gateway is a simple and easy to use web interface for clients to view their accounts and place orders. Client Gateway was designed for less active traders to view real-time (or near real-time) information about their accounts and their positions while maintaining access to basic analytics, watchlists, option chains to facilitate quick trades. Client Gateway is perfect for clients who do not need all the features of TWS and financial advisor clients who want a clear view of their accounts. Additionally, Client Gateway helps you easily access PortfolioAnalyst and our other web-based tools without needing to log in again. Quickly place a trade from any page using the Trade button. You can also view key account metrics and check your portfolio performance at a glance on the Client Gateway home page. Learn more about Client Gateway with our complimentary Traders' Academy courses or by reviewing the Client Gateway Users' Guide. You can access Client Gateway directly from the Login button on our main site or by clicking Try It Now on the Client Gateway dedicated page of our website.
How do I configure Trading Assistant (TA) notifications?
Trading Notifications are maintained individually from the Trading Assistant (TA) page in MEXEM Mobile, and each is turned on or off by tapping its toggle switch. Currently there is no way to turn off ALL notifications with one action. The Trading Assistant Status at the top of the TA page shows the current on/off status of each notification. To access Trading Assistant in MEXEM Mobile: iPhone and iPad: Tap the More menu and then tap Trading Assistant Android phone and tablet: Tap the Menu icon and then tap Trading Assistant Available notifications include Market, Account, Position, and Trade. Please Note: Trading Assistant (TA) feature of the MEXEM Mobile app is only supported for a single account structure. In case you have linked accounts, it is not possible to modify existing notifications you might have set up when you had a single account. However, if you wish to cancel the existing notifications completely, Client Services can disable them on your behalf. Please note that canceling notifications would mean getting rid of the whole set of notifications. It is not possible to remove any specific notification among the whole set. However, this will not affect active alerts you may have for your accounts, as it is a different feature. For additional information, see the MEXEM Mobile Users' Guides for iPhone, iPad, Android phone and Android tablet.
How do I get started with Client Portal?
Client Portal is a simple and easy to use web interface for clients to view their accounts and place orders. Client Portal was designed for less active traders to view real-time (or near real-time) information about their accounts and their positions while maintaining access to basic analytics, watchlists, option chains to facilitate quick trades. Client Portal is perfect for clients who do not need all the features of TWS and financial advisor clients who want a clear view of their accounts. Additionally, Client Portal helps you easily access PortfolioAnalyst and our other web-based tools without needing to log in again. Quickly place a trade from any page using the Trade button. You can also view key account metrics and check your portfolio performance at a glance on the Client Portal home page. Learn more about Client Portal with our complimentary Traders' Academy courses or by reviewing the Client Portal Users' Guide. You can access Client Portal directly from the Login button on our main site or by clicking Try It Now on the Client Portal dedicated page of our website.
Do you accept applicants from my country?
MEXEM accepts applications from citizens or residents of most countries except those of countries prohibited by the U.S. Office of Foreign Assets Control (OFAC). You can find a list of available customer types by country on our website.
How do I enable MEXEM Mobile authentication for iPhone?
You can find instructions on how to activate MEXEM Mobile authentication on your iPhone in our Knowledge Base. Once the MEXEM Mobile authentication has been activated for your username, you will be able to select it as your Two-Factor authentication method during the log in process. Tap Authenticate followed by Add User to enable another user on the same app. More information on MEXEM Mobile authentication for iPhone can be found in our Users' Guide.
How do I subscribe to market data from the TWS?
To determine the market data subscription needed for any product, simply enter the symbol on a TWS quote line and right-click with your mouse to initiate the Market Data Subscription Manager from within Client Portal. It will then take you to the different subscriptions through which real-time quotes can be obtained for that product given your status as a Professional or Non-Professional.
What is acceptable for Proof of Address for an IB UK application?
The document must clearly list the applicant's name and the relevant address and must be less than six months old unless otherwise specified. Please provide a scanned version of one of the following acceptable documents: Utility bill : For example, a bill for electricity, gas, water, landline telephone, home broadband or TV. Mobile phone bills are not acceptable form of proof of address. Council tax bill Home insurance bill Bank, mortgage or brokerage statement Signed and stamped letter from your bank on the bank's letterhead confirming address Credit card statement (not older than six weeks) Government issued letters or statements: For example, a property tax bill, confirmation of residential address from the local authorities or a pension statement. Must be on official governmental letter head. Residence permit Driver's license or national identity card: If you use your Driver's License or National Identification Card as proof of identity, it cannot also be used as proof of address. For HUNGARY only: ADDRESS CARD which shows the current residential address Please note MEXEM will accept documents that are not in English but it may take longer for those documents to be translated.
How can I open a Small Business account?
The account application is finalized online and can be launched by clicking the red â€˜Open Account' button located in the upper-right hand corner of our home page. From there, select the option for â€˜Small Businessâ€˜. Click the red â€˜Start Application' button and follow the notification on screen. When choosing the country of legal residence for a small business account it will be based on where the entity was formed. MEXEM accepts applications from citizens or residents of most countries except those of countries prohibited by the U.S. Office of Foreign Assets Control (OFAC). Once complete, your application will then be reviewed for approval by our Compliance Officer. Please allow time for the completion of the due diligence checks and application review. MEXEM is trying to review as many applications as possible given the current environment.
How do I convert currency in MEXEM Mobile?
MEXEM offers clients the ability to convert currency to either establish a cash position or trade foreign products. To easily place a currency conversion trade in MEXEM Mobile, select Convert Currency from the side panel on the left of the screen: Choose a currency from the Currency I Have drop-down menu Enter an amount in the box to the left of the selected currency Choose a currency from the Currency I Want drop-down menu Slide to convert Please note: currency conversions submitted with the above procedure will use a Market order type. As an alternative, you can use the Order Ticket: Access the Order Ticket from the side panel on the left of the screen Search for the first currency of the pair you want to trade (e.g. EUR) and select Forex under the IDEALPRO section Select the currency pair from the list (e.g. EUR.USD) Tap on the action button ( Buy/ Sell), which will be for the first currency in the pair. For example, if you would like to be long EUR 500 you would place a trade to Buy 500 EUR.USD Enter the order quantity, which by default is in terms of units of the first currency of the pair Configure your trade as you wish and transmit the order when ready. Please note: Only one symbol is available for each currency pair, for ex. EUR.USD is available but not USD.EUR. Residual cash balances in non-base currency are converted automatically in base currency within two working days at no cost for clients.
How do I sell a stock in TWS?
The easiest way is to add a security or ticker symbol to your Watchlist and right click on the symbol to choose Trade > Order Ticket (or Trade > Order Entry). Choose Sell to place a sell order. You will then have the opportunity to configure your order parameters. You can refer to this page for selling a product short. Note: There is an abundance of educational material on the website including a short video and recorded webinar to cover the TWS basics.
What documents are required to open an account?
The documents which are needed to be submitted as part of the application process vary by the account type (e.g., trader and investor, institutional, educator, referrer) and its structure (e.g., individual, trust, partnership, corporation, LLC). Detailed requirements are available on the website by choosing the Open Account link, then choosing your account type from the drop-down window and then clicking on the link titled "What You Need".
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